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Payment Policy

  • For all our courses and workshops, a purchase order is required before dates can be guaranteed. No bookings are confirmed until the said purchase order has been provided, complete with correct details
  • We invoice after completion and expect payment in 30 days from date of invoice
  • Unless specified, Value Added Tax (VAT) will be charged at the rate in force at the time of quotation
  • The Client accepts that all delegates on the course will be registered at least 7 days prior to the course start date. The details provided must be accurate and include the following:
    • Forename
    • Surname
    • Date of birth
    • Delegate contact email
  • If any delegates attend a course who have not been registered, without prior authorisation from SimTrainer UK Ltd, the Client accepts this will incur additional fees
  • SimTrainer UK Ltd make no guarantee as to a delegate successfully passing any course. No refund shall be given, and the full course fee shall remain payable should a delegate fail any course provided by SimTrainer UK Ltd.
  • If a delegate does not attend, the full course fee shall remain payable, and no refund shall be given. It is the Client's responsibility to ensure that a delegate attends the course.
  • Payments can be made via the following methods:
    • Direct Bank transfer (BACS) to SimTrainer UK Ltd bank account
    • Direct transfer through our online gateway (subject to additional fees)
  • Cash payments cannot be made under any circumstances by either the Client or any third party as SimTrainer UK Ltd requires a clear audit trail of payments to comply with anti-money laundering legislation
  • Any failed or partial payments remain the responsibility of the Client to resolve
  • Certificates awarded upon completion of our courses may be withheld until payment is made
  • Interest on overdue invoices may be charged by SimTrainer UK Ltd until the date of payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The Client agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by SimTrainer UK Ltd pursuing any outstanding debt or debts due from the Client.
  • Persistent late payment of invoices from clients will result in future work requiring full payment before the start of the course.
  • SimTrainer UK Ltd reserves the right to cancel and/or amend course dates, times, contents, and venues. Every effort will be made to give the Client as much notice as possible and offer a reasonable alternative. If a reasonable alternative is not possible, SimTrainer UK Ltd shall refund in full the price of the course. No further compensation will be given.
  • Cancellations are subject to the following charges (unless explicitly stated otherwise in writing by SimTrainer UK Ltd):
    • Less than 7 days prior to the course start date: 100% course cost due
    • Between 8 to 14 days prior to the course start date: 50% of course cost due
    • Over 14 days prior to the course start date: no charges due
  • If costs have been incurred as a result of the cancellation, such as booking fees or administration costs, these will be passed on to the customer and deducted from any refund due
  • Repeated cancellation and rearrangement of courses may result in additional costs which will be communicated to the customer in advance and added to any outstanding fees

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Company No: 07510919

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