Payment Policy & Terms of Service
- A formal Purchase Order (PO) is required before any course dates can be guaranteed. No bookings are confirmed until a valid PO has been provided, complete with correct details.
- The Client must ensure all delegates are registered through the enrolment link at least 7 days prior to the course start date. Required details include:
- Forename
- Surname
- Date of birth
- Gender
- Delegate email
- Any delegates attending who were not registered 7 days prior (without written authorisation from SimTrainer UK) will incur additional administrative fees.
- SimTrainer UK Ltd reserves the right to cancel and/or amend course dates, times, contents, and venues. Every effort will be made to give the Client as much notice as possible and offer a reasonable alternative. If a reasonable alternative is not possible, SimTrainer UK Ltd shall refund in full the price of the course. No further compensation will be given.
- Invoices are issued upon completion of services and are payable within 30 days of the invoice date.
- For all international clients, a 50% upfront payment is required at the time of order confirmation. The remaining balance is due upon completion of the service.
- Value Added Tax (VAT) will be charged at the prevailing rate at the time of quotation, where applicable.
- Payments must be made via Direct Bank Transfer (BACS) to SimTrainer UK Ltd or via our Online Gateway (subject to additional processing fees).
- Cash cannot be accepted under any circumstances from the Client or any third party. This ensures a clear audit trail and strict compliance with anti-money laundering legislation.
- The Client is responsible for ensuring all bank and payment details are processed correctly within their internal systems.
- Any failed or partial payments remain the sole responsibility of the Client to resolve.
- Payment deadlines and late interest remain applicable regardless of any internal administrative or technical delays on the Client’s part.
- If a payment delay results in a transaction crossing into a new financial year, SimTrainer UK Ltd reserves the right to charge an Accounting Reconciliation Fee to cover the additional tax reporting and audit costs caused by the delay.
- By issuing a Purchase Order or accepting a Quote, the Client agrees that SimTrainer UK Ltd’s terms and payment policy take priority over any conflicting terms contained within the Client’s own Purchase Order or internal procurement policies.
- Internal corporate or government policies do not exempt the Client from the contractual obligations, interest charges, or fees outlined in this policy.
- Interest on overdue invoices will be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. This will be calculated daily from the due date until full payment is received in cleared funds.
- The Client agrees to pay any reasonable expenses (including, but not limited to, legal fees and court-fixed expenses) incurred by SimTrainer UK Ltd in pursuing outstanding debt.
- Clients with a history of late payments will be moved to a Payment in Full basis, requiring settlement before course delivery begins.
- Certificates and training validation records are the property of SimTrainer UK Ltd until the associated invoice is settled.
- Certificates may be withheld until all outstanding balances, including any accrued late interest and debt recovery fees, are paid in full. SimTrainer UK Ltd accepts no liability for the Client’s operational or compliance issues resulting from the withholding of certificates due to non-payment.
- Cancellations are subject to the following charges (plus any non-recoverable costs incurred by SimTrainer UK, such as venue booking or travel):
- Less than 7 days prior to start date: 100% of course cost due.
- 8 to 14 days prior to start date: 50% of course cost due.
- Over 14 days prior to start date: No charge (excluding non-recoverable third-party costs).
- Frequent rescheduling may result in additional administrative costs, which will be communicated in advance.
- SimTrainer UK Ltd makes no guarantee that a delegate will pass. The full fee remains payable regardless of the outcome.
- If a delegate fails to attend, the full fee remains payable. It is the Client’s sole responsibility to ensure attendance.
1. Bookings and Confirmations
2. Payment Terms & Methods
3. Priority of Terms
4. Late Payments and Debt Recovery
5. Deliverables
6. Cancellations and Postponements
7. Failure to Pass and Attendance
Last updated:
30/04/2026
© SimTrainer UK Limited 2026
Registered in England & Wales
Company No: 07510919
VAT No: 232264338