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Incident Resolution for Duty Managers (Operational)

2 Days

6 - 8 Delegates

SFJ Awards


Course Overview

This programme is aimed at providing duty managers, responsible for the safety and wellbeing of staff and members of the public, with the knowledge and skills to deal with critical incidents. This programme addresses the needs of service providers and businesses in the field, by supporting Duty Managers in their understanding of incident resolution and equipping them with skills to respond effectively with minimum disruption to business operations.

By the end of the programme, delegates will have a greater knowledge and understanding of the key skills required to bring an incident under control and achieve a successful outcome.

This course does not require a summative written or practical assessment, but will contain interactive exercises throughout. For a more tactical approach to the course, please see Incident Resolution for Duty Managers (Tactical).

What modules does this course cover?

  • The legal perspective
  • Risk assessment
  • Effective communication
  • Leadership and decision making

Are there any prerequisites for this course?

  • None

Who is this course suitable for?

  • Duty managers who may be responsible for managing incidents

"Course delivered on a level for all to be able to absorb the information given. Various methods of delivery used - written, visual, practical etc."

Learner feedback

"Course tutor was knowledgeable and could answer all questions. Good ways of using case studies to work together as a group to see how each department would react."

Learner feedback

"The information was useful, the tutor was knowledgable and the case studies were good."

Learner feedback

Why choose SimTrainer UK?

  • Recognised across the UK and internationally for high quality, interactive and immersive training courses
  • Clients include many of the UK's major airports, fire and rescue services, and large companies
  • Highly experienced tutors, passionate about their subject matter and experts in their field

Who are SFJ Awards?

  • Nationally recognised and regulated awarding organisation
  • Empowering employers and training providers to make a positive impact through quality learning and skill development
  • Part of the Workforce Development Trust, supporting world-class learning and development in key public sector organisations

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